Privacy Policy

Introduction

Cupcakes & Cookies (“we”, “us”, “our”) operates this website to showcase and accept orders for Floury Cake Pastry, a modern bakery offering cakes, pastries, desserts, and freshly baked treats. This Privacy Policy explains what personal information we collect, how we use and protect it, and your rights regarding that information. By using our site or placing an order, you agree to the practices described here.

Information We Collect

We collect information you provide directly and information collected automatically when you visit or use our website:

• Contact information: name, email address, phone number, and shipping or delivery address provided when you place an order or contact us.
• Order details: items ordered, custom cake specifications, payment method metadata (we do not store full payment card details), delivery instructions, and order history.
• Account information: if you create an account, username and password (securely stored).
• Communications: messages, feedback, and customer service correspondence.
• Technical and usage data: IP address, browser type, operating system, pages visited, and device identifiers collected automatically via cookies and similar technologies.

How We Use Your Information

• To process and fulfill orders, provide customer support, and communicate order updates.
• To personalize your experience, manage accounts, and remember order preferences.
• To send marketing communications, promotions, and newsletters if you opt in; you may opt out at any time.
• To improve and analyze our website, products, and services, and to detect and prevent fraud and misuse.
• To comply with legal obligations and respond to lawful requests.

Cookies and Tracking

We use cookies and similar technologies to collect technical and usage information. Cookies help us remember your preferences, enable shopping cart functionality, and analyze site performance. You can control cookie settings in your browser; blocking cookies may limit certain features of the site.

Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist with order processing, payment processing, delivery, hosting, analytics, and marketing, under contractual confidentiality obligations.
• Third parties when required by law, to protect rights, or in response to legal processes.
• In connection with a business transaction such as a merger, acquisition, or sale of assets — with notice to affected users where required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

User Rights and Choices

You may access, correct, update, or delete your personal information by contacting us. You may unsubscribe from marketing communications at any time. Requests will be processed in accordance with applicable law; we may retain certain information as required for legitimate business or legal purposes.

Contact

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact Cupcakes & Cookies at modipriyanshi013@gmail.com.

Last updated: November 2026